Complaints
Raising a concern about the school
We take complaints seriously and aim to resolve concerns early. Most concerns can be sorted with the centre team. Formal complaints follow our published Complaints Policy. Safeguarding concerns should be reported via the Safeguarding page.
Most concerns can be resolved quickly by speaking with the student's Pathway Lead or Centre Manager. We aim to resolve informal concerns within three school days.
If you need to make a formal complaint, email admin@evolution-sportsgroup.com. We acknowledge formal complaints within three school days and normally issue a written outcome within ten school days.
If you remain dissatisfied, you may request a review by the Evolution Education Advisory Board. That review is the final internal stage. External bodies such as the commissioning Local Authority, the Department for Education or Ofsted may be contacted afterwards where appropriate.
If you are worried that a child is at risk of harm, do not use the complaints process. Go to the Safeguarding page and report a concern immediately.
Complaints in the last academic year
Independent schools are expected to make information about formal complaints available. For the academic year 2025 to 2026, Evolution Education recorded zero formal complaints that reached Stage 2 or Stage 3 of the Complaints Policy.
Informal concerns are resolved with the centre team wherever possible. This figure will be updated after each academic year. The full procedure sits in the Complaints Policy.
Next step
Need to raise a complaint?
Email admin@evolution-sportsgroup.com and ask for the complaints process. For safeguarding concerns, use the Safeguarding page.
